OTHER
It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure
Jing Yu, Xiaoming Liu, Mang He, Liman Huang, Jun Li
- 发表年份
- 2024
- 引用次数
- 14
关键词
Service recoveryBusinessEmpowermentContext (archaeology)MarketingProcess managementService (business)Customer retentionCustomer advocacyOperations management
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