OTHER
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, Shuyang Wang
- 发表年份
- 2023
- 引用次数
- 57
关键词
Service (business)HospitalityBusinessInclusion (mineral)Hospitality industryService guaranteeMarketingService delivery frameworkService designTourism
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