Working With Robots: Human Resource Development Considerations in Human–Robot Interaction

摘要

Advancements in robotic technology have accelerated the adoption of collaborative robots in the workplace. The role of humans is not reduced, but robotic technology requires different high-level responsibilities in human–robot interaction (HRI). Based on a human-centered perspective, this literature review is to explore current knowledge on HRI through the lens of HRD and propose the roles of HRD in this realm. The review identifies HRD considerations that help implement effective HRI in three human-centered domains: human capabilities, collaboration configuration, and attributes related to contact. The eight HRD considerations include employees’ attitudes toward robots, their readiness for robot technology, communication with robots, human–robot team building, leading multiple robots, systemwide collaboration, safety interventions, and ethical issues. Theoretical implications, practical implications, and limitations are discussed. This paper contributes to HRD by introducing potential areas of multidisciplinary collaborations to help organizations implement robotic systems.