Towards a Process Analysis Approach to Adopt Robotic Process Automation

摘要

Robotic Process Automation (RPA) is an emerging approach that automates repetitive human tasks using robots. For business processes, RPA refers to configuring software-based robots to do the work previously done by actors in the organizations. RPA offers many benefits including improved business efficiency, increased productivity, data security, reduced cycle time, and improved accuracy while allowing organizations to relieve their employees from repetitive and tedious tasks. However, implementing RPA represents a challenge and organizations must learn to manage RPA adoption to achieve maximum results. This paper aims to help organizations to effectively adopt RPA for automating their business processes. More precisely, it proposes a new method to guide organizations in analyzing their business processes in order to identify the most suitable for RPA. We present the principles underlying our method and the results obtained in the context of key processes from the banking domain.