OTHER
Understanding service attributes of robot hotels: A sentiment analysis of customer online reviews
Jian Ming Luo, Huy Quan Vu, Gang Li, Rob Law
- 发表年份
- 2021
- 引用次数
- 135
关键词
BusinessTourismHospitality industryMarketingSentiment analysisService (business)HospitalityCustomer serviceAdvertisingComputer science
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