Zhanjing Zeng

Papers

Total Citations

577

H-Index

About

Dr. Zhanjing Zeng is a leading scholar at the intersection of robotics, service management, and crisis-driven technology adoption. Her most influential work examines how global disruptions reshape industry practices, particularly in tourism and hospitality. In her landmark study, "From high-touch to high-tech: COVID-19 drives robotics adoption" (577 citations), Dr. Zeng provided the first comprehensive analysis of how the pandemic accelerated the shift from human-centric service to robotic automation. She demonstrated that social distancing mandates and labor shortages created an unprecedented "technology push," fundamentally altering consumer acceptance of robots in hotels, restaurants, and travel services. This work has become essential reading for researchers and policymakers navigating post-pandemic automation trends. Dr. Zeng’s contributions extend beyond crisis contexts; she has also advanced understanding of human-robot interaction in service settings, exploring how cultural and emotional factors influence adoption. With her research cited extensively in fields ranging from hospitality management to engineering ethics, she is recognized as a pivotal voice in the debate over technology’s role in reshaping the future of work and daily life.