Yingying Du

Shandong University, Zhengzhou University

Papers

2

Total Citations

64

H-Index

2

About

No biography available yet.

Research Focus

Tourism2 · 64 citations
Marketing2 · 64 citations
Social psychology2 · 64 citations
Service (business)2 · 64 citations
Hospitality2 · 64 citations
Political science2 · 64 citations
Business2 · 64 citations
Law2 · 64 citations
Psychology2 · 64 citations
Hospitality industry1 · 57 citations
Service design1 · 57 citations
Inclusion (mineral)1 · 57 citations

Key Achievements

2
H-Index
2
Papers
64
Total Citations
32
Avg Citations/Paper
🏆 Most Cited Paper
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
57 citations · 2023
📈 Most Prolific Year: 2023 (1 Papers)
🤝 Key Collaborators: 3
🏛 Institutions: Shandong University, Zhengzhou University

Top Papers

  1. 1
    Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
    57 citations · 2023
  2. 2
    From failure to forgiveness: Proactive recovery strategies for service robots in hospitality
    7 citations · 2025

Key Collaborators

YLYun Liu2 shared papersSWShuyang Wang1 shared papersXWXingyuan Wang1 shared papers
Not generated yet