TingHin Ho

Papers

Total Citations

H-Index

About

TingHin Ho is a rising scholar in the field of human-robot interaction and service marketing, with a focused interest in the psychological and emotional dynamics between customers and service robots. Their most cited work, "When interacting with a service robot is (not) satisfying: The role of customers’ need for social sharing of emotion" (2023, 34 citations), makes a pivotal contribution by revealing how a customer’s intrinsic need to share emotions socially can determine whether robot-led service encounters feel satisfying or frustrating. This research bridges emotional psychology and technology adoption, offering actionable insights for designing more empathetic and socially attuned robotic systems in hospitality, retail, and healthcare. By demonstrating that not all customers respond uniformly to robot interactions—depending on their social sharing needs—Ho challenges one-size-fits-all approaches to service automation. Their work has quickly gained traction among scholars exploring the intersection of artificial intelligence, consumer behavior, and emotional well-being. TingHin Ho’s research is particularly valuable for students and practitioners seeking to understand the human side of automation, emphasizing that the success of service robots hinges not only on technical capability but on meeting deep-seated social and emotional needs.