OTHER
When interacting with a service robot is (not) satisfying: The role of customers’ need for social sharing of emotion
Mathieu Lajante, Dewi Tojib, TingHin Ho
- Year
- 2023
- Citations
- 34
Keywords
PsychologyService (business)Customer serviceNegative emotionSocial psychologyService delivery frameworkKnowledge managementApplied psychologyComputer scienceBusiness
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