Susanne Boll
Papers
5
Total Citations
36
H-Index
3
About
Susanne Boll is a leading voice in human-computer interaction, whose work critically examines the evolving relationship between people and technology—particularly when that technology is not a tool, but an “other.” Her research boldly challenges the anthropocentric ideals of embodied interaction, probing how we design for, and relate to, chatbots, smart voice interfaces, and social robots. Boll’s major contribution lies in rethinking design philosophy: she argues that technology should not merely imitate humans, but should embrace its own “otherness” to avoid harmful stereotypes. Her highly cited 2020 paper, “Otherware needs Otherness,” (17 citations) lays the groundwork for this paradigm shift. She has also explored the practical implications of these ideas, from co-designing interactions with autonomous delivery vehicles to analyzing the role of robot facial expressions in service contexts. Notably, Boll has even embodied her research, using a telepresence robot to attend the ACM CHI conference, demonstrating the fusion of robotics and remote interaction. Her work is essential reading for anyone interested in designing ethical, thoughtful, and truly human-centered interactions with the non-human agents of our future.
Research Focus
Key Achievements
Top Papers
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- 2It’s Not Warm But That’s Okay: About Robots That Avoid Human Stereotypes8 citations · 2022
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