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About

Sunita Patil is a researcher whose work sits at the intersection of automation technology and organizational transformation, with a particular focus on Robotic Process Automation (RPA) and its real-world applications. Her most influential contributions center on examining how RPA is reshaping business operations, with her 2019 review papers collectively garnering over 65 citations — a strong indicator of their value to both academics and industry practitioners seeking to understand automation's strategic potential. Beyond theoretical frameworks, Patil has demonstrated a commitment to applied research, exploring how RPA can be integrated with conversational AI technologies such as chatbots. Her work on automating student management systems and streamlining insurance claim processing showcases her ability to translate emerging technologies into practical, sector-specific solutions. These contributions have helped bridge the gap between automation theory and deployment across diverse domains including education and financial services. The continued citation of her 2019 work through a 2023 revisit suggests her research has maintained lasting relevance in a rapidly evolving field. For students and researchers exploring digital transformation, intelligent automation, or enterprise technology adoption, Patil's body of work offers both foundational insights and concrete implementation perspectives.