Soumi Dutta

Papers

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About

Dr. Soumi Dutta is a forward-thinking researcher at the intersection of robotics, service automation, and hospitality technology. Her work explores how intelligent robotic systems can transform guest experiences and operational efficiency in the service sector. In her highly cited 2024 paper, "Applications of Robotics in the Hospitality Industry," Dr. Dutta examines the integration of robotics to meet evolving guest expectations and service standards, addressing how automation can enhance convenience, support, and personalization in hotels and tourism. This foundational study has already garnered significant attention, establishing her as a key voice in the emerging field of hospitality robotics. Dr. Dutta’s research is particularly notable for bridging engineering and service management, offering practical frameworks for deploying robots in real-world hospitality settings. Her contributions are shaping how the industry adapts to technological disruption, making her work essential reading for students and professionals interested in the future of automated service delivery.