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About

Shveta Yadav is a forward-thinking researcher at the forefront of Robotic Process Automation (RPA) and its transformative impact on modern business operations. Her work centers on developing practical frameworks for automating complex workflows, with a particular focus on the banking sector. In her highly cited 2023 paper, "Proposed Framework for Managing Customer Queries in Banking sector using Robotic Process Automation," Yadav introduced a structured methodology for deploying RPA to handle customer inquiries, demonstrating how software robots can seamlessly integrate with existing systems to boost efficiency and reduce operational costs. She further advanced the field by co-developing an integrated approach that combines process mining with feature extraction to optimize RPA task selection—a critical contribution for organizations deciding which processes to automate. Looking ahead, her 2025 work on "The Future of Work" explores how RPA will reshape tomorrow’s business landscape, positioning her as a key voice on the evolving human-machine collaboration. With her research bridging technical implementation and strategic foresight, Yadav is helping define the next generation of intelligent automation.