Papers
1
Total Citations
8
H-Index
1
About
Shuqin Liu is an emerging scholar in the fields of consumer psychology and human-robot interaction, with a particular focus on the dynamics of service failures in automated environments. Her most-cited work, "How to make consumers tolerate robotic service failures" (2024), has already garnered 8 citations, signaling its timely and practical relevance as businesses increasingly deploy service robots. In this research, Liu explores the psychological mechanisms and contextual factors that influence consumer forgiveness and acceptance when robots err, offering actionable strategies for designing more resilient human-robot service encounters. Her contributions bridge the gap between technology adoption and consumer behavior, providing critical insights for both academics and practitioners navigating the challenges of automation. Liu’s work is notable for its forward-looking approach, addressing a pressing issue in the age of AI-driven services. As her citation impact grows, she is establishing herself as a key voice in understanding how to maintain customer satisfaction and trust in an era of imperfect robotic assistance.
Research Focus
Key Achievements
Top Papers
- 1How to make consumers tolerate robotic service failures8 citations · 2024