Chundong Zheng

Papers

Total Citations

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About

Chundong Zheng is an emerging scholar in consumer behavior and technology adoption, with a particular focus on the intersection of artificial intelligence, food consumption, and service failure. Their research explores how consumers perceive and interact with robotic systems in everyday contexts, especially in food-related settings. Zheng’s most-cited work, “A showdown in the kitchen” (2024, 9 citations), investigates how dietary restraint influences preferences for robot-made versus human-made foods, revealing nuanced psychological dynamics in automated food preparation. Another key study, “How to make consumers tolerate robotic service failures” (2024, 8 citations), examines strategies to mitigate negative reactions when robots err in service encounters. Though early in their career, Zheng’s work has already garnered attention for its timely relevance as robotics become more integrated into hospitality and retail. Their contributions offer practical insights for businesses deploying automation, while advancing theoretical understanding of human-robot interaction. Zheng’s research is particularly valuable for students and researchers interested in consumer psychology, service marketing, and the societal implications of AI.