Rebecca Flook
Papers
1
Total Citations
39
H-Index
1
About
Rebecca Flook is a researcher whose work lies at the intersection of human-robot interaction (HRI) and trust dynamics, with a particular focus on how errors shape user perceptions. Her most-cited paper, "On the impact of different types of errors on trust in human-robot interaction" (2019, 39 citations), is a foundational contribution that systematically examines how distinct error types—such as mechanical, functional, or communicative failures—differentially erode trust. By conducting two independent laboratory studies with 16 participants, Flook demonstrated that not all errors are equal: some cause lasting damage to human-robot relationships, while others are more easily forgiven. This work has been instrumental in guiding the design of more resilient and socially intelligent robots. Her research is notable for its methodological rigor, combining controlled experiments with ecologically valid scenarios to bridge the gap between laboratory findings and real-world applications. Flook’s contributions are essential for engineers and designers seeking to build robots that maintain user trust even when things go wrong, making her a key voice in the evolving field of trustworthy autonomous systems.
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Top Papers
- 1