Ravi Kumar Gupta

Papers

Total Citations

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About

Ravi Kumar Gupta is a leading researcher in product-service system (PSS) design and customer-centric innovation, with a focus on leveraging digital tools to transform manufacturing industries. His most-cited work, "Customer feedback gathering and management tools for product-service system design" (2018, 43 citations), addresses the paradigm shift from traditional product sales to integrated, value-driven business models. Gupta’s key contributions lie in developing frameworks that enable companies to systematically extract, analyze, and act upon customer feedback using advanced technologies and mobile applications. This work is foundational for industries seeking to design low-cost, high-value solutions while maintaining competitive advantage. His research has shaped how modern manufacturing integrates user insights into the design process, bridging the gap between engineering and customer experience. With a growing citation impact, Gupta is recognized for advancing practical methodologies that support sustainable, service-oriented business strategies. His achievements highlight the critical role of digital feedback loops in creating responsive, customer-aligned product-service ecosystems, making him an influential voice in the fields of design engineering and industrial innovation.