Farouk Belkadi

Papers

Total Citations

H-Index

About

Farouk Belkadi is a leading researcher in product-service system (PSS) design, with a focus on integrating customer feedback into modern manufacturing. His work addresses the shift toward business models that deliver high customer value at low cost, emphasizing how advanced technologies and mobile applications can help companies extract and analyze user opinions. His highly cited 2018 paper on customer feedback gathering and management tools for PSS design (43 citations) is a cornerstone in this field, providing a framework for embedding user insights into product development. Belkadi’s contributions are particularly impactful for researchers and practitioners in industrial engineering and service design, as he bridges the gap between data-driven customer engagement and sustainable manufacturing. His research supports the digital transformation of industries, enabling more responsive and user-centered design processes. Through his work, Belkadi has helped shape how companies leverage feedback loops to innovate, making him a key figure in the evolution of smart, service-oriented manufacturing systems.