Qianwen Xu
Papers
1
Total Citations
12
H-Index
1
About
Qianwen Xu is a researcher at the forefront of human-computer interaction, with a focused expertise in the emotional dynamics of AI-mediated communication. Her work centers on understanding how users perceive and respond to emotional cues in chatbot interactions, particularly within online customer service systems. In her most-cited study, "Emotional Communication Between Chatbots and Users: An Empirical Study on Online Customer Service System" (2022), Xu conducted a rigorous empirical investigation that revealed how the emotional tone of chatbot responses significantly influences user satisfaction, trust, and engagement. This contribution is pivotal for designing more empathetic and effective conversational agents, bridging the gap between artificial intelligence and genuine human emotional needs. With 12 citations, this paper has already established a foundation for further exploration in affective computing and service design. Xu’s research is particularly notable for its practical implications, offering actionable insights for industries seeking to enhance user experience through emotionally intelligent automation. Her work marks an important step toward creating AI systems that not only perform tasks but also connect with users on a human level.
Research Focus
Key Achievements
Top Papers
- 1