Pradeep Kautish

Papers

Total Citations

179

H-Index

About

Dr. Pradeep Kautish is a leading voice in the evolving field of human-robot interaction, with a specific focus on how artificial intelligence transforms service experiences. His research sits at the intersection of technology adoption and consumer psychology, exploring how customers perceive and engage with AI-powered service robots. Dr. Kautish’s most impactful work investigates the critical role of robot anthropomorphism—the tendency to attribute human-like qualities to machines—in shaping customer engagement. His highly cited 2024 study, "Embracing digital companions," (94 citations) provides groundbreaking insights into how cultural context moderates this relationship, offering a global perspective on AI acceptance. Complementing this, his 2023 paper on robot service quality in restaurants (85 citations) empirically demonstrates the direct link between service robot performance and customer acceptance. Together, these works establish Dr. Kautish as a key contributor to understanding the psychological and cultural drivers behind the successful integration of AI companions in hospitality and service industries, with his findings directly informing how businesses design more engaging and accepted robotic interfaces.