Nobotsugu Kanzaki

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About

Nobotsugu Kanzaki is a pioneering researcher in the sociology of human-robot interaction and the future of work, with a particular focus on how automation and artificial intelligence are reshaping service industries. His most influential work, "Analysis of robot hotel: Reconstruction of works with robots" (2017, 69 citations), provides a groundbreaking empirical study of the world’s first robot hotel. In this landmark paper, Kanzaki moves beyond theoretical debates about job displacement to examine how robots actually function alongside human workers in a real-world setting. He reveals that automation does not simply replace human labor but fundamentally reconstructs work processes, creating new roles and challenges. This research has become essential reading for scholars studying the socio-technical implications of AI, offering rare, on-the-ground insights into the practical realities of robotic integration. Kanzaki’s work is notable for its methodological rigor and its timely contribution to urgent debates about the future of employment, making him a key voice in understanding how society adapts to the rise of intelligent machines.