Mouna Knani

Papers

Total Citations

293

H-Index

About

Mouna Knani is a leading researcher at the intersection of artificial intelligence and the tourism and hospitality industries. Her work primarily focuses on how AI technologies—from chatbots to predictive analytics—are transforming service delivery, customer experiences, and operational efficiency in these sectors. Knani’s most influential contribution is her seminal 2022 bibliometric analysis, “Artificial intelligence in tourism and hospitality,” which has garnered over 290 citations. This paper systematically maps the evolving research landscape, identifying key themes, influential authors, and critical gaps, thereby providing a comprehensive research agenda that has guided subsequent studies worldwide. Her work is notable for its methodological rigor and its ability to synthesize fragmented knowledge into a coherent framework, making it an essential reference for scholars and practitioners alike. By highlighting the ethical, practical, and strategic implications of AI adoption, Knani has positioned herself as a pivotal voice in shaping the future of smart tourism and intelligent hospitality. Her research continues to inspire new investigations into how emerging technologies can enhance sustainability, personalization, and resilience in these dynamic fields.