Mireia Hernandez Caralt
Papers
1
Total Citations
3
H-Index
1
About
Mireia Hernandez Caralt is a researcher at the forefront of human-computer interaction, specializing in user experience and dialogue systems. Her work critically examines the emotional dynamics between humans and AI, with a particular focus on detecting and mitigating user frustration in task-oriented dialog (TOD) systems. In her highly cited 2024 paper, "Stupid robot, I want to speak to a human!"—which has already garnered 3 citations—she identifies a critical gap in current research: while sentiment and emotion detection are well-studied in academic contexts, they often fail to capture the real-world implications of user frustration in commercial systems. Caralt’s contributions highlight the imperative of maintaining user satisfaction, engagement, and retention by designing more empathetic and responsive AI interfaces. Her research bridges the divide between theoretical emotion detection and practical deployment, offering actionable insights for developers and UX designers. By centering the user’s lived experience, Caralt is shaping the next generation of dialogue systems that prioritize emotional intelligence alongside task completion.
Research Focus
Key Achievements
Top Papers
- 1