Bruna Guedes
Papers
1
Total Citations
3
H-Index
1
About
Bruna Guedes is a researcher at the forefront of human-computer interaction, specializing in user experience and emotion detection within conversational AI. Her work centers on improving task-oriented dialog (TOD) systems by addressing a critical yet underexplored challenge: detecting user frustration in real-world interactions. In her highly cited 2024 paper, “Stupid robot, I want to speak to a human!”—which has already garnered significant attention—Guedes demonstrates that while sentiment and emotion detection have flourished in academic settings, they often fail to capture the nuanced implications of user dissatisfaction in practical TOD systems. By developing frameworks to identify frustration, she aims to enhance user satisfaction, engagement, and retention, bridging a vital gap between research and application. Guedes’ contributions are pivotal for creating more empathetic and responsive AI, ensuring that technology better serves human needs. Her work is a must-read for students and researchers interested in the intersection of affective computing, dialogue systems, and user-centered design, marking her as a rising voice in making AI more human-aware.
Research Focus
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Top Papers
- 1