Mika Apell
Papers
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1
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About
Mika Apell is a forward-thinking researcher at the intersection of service design, healthcare innovation, and sustainable product-service systems (PSS). Her work fundamentally challenges conventional PSS assumptions by exploring how value is created and retained when users lack full visibility into organizational or systemic benefits—a critical insight for complex, multi-stakeholder environments like home healthcare. In her highly cited 2025 paper, "Value creation and retention through re-servitization," Apell examines prescription medication dispensing in homecare, demonstrating that without fleet-level operational data, individual users cannot effectively decide when to start or discontinue a service. This contribution reframes re-servitization as a dynamic process requiring shared visibility and organizational alignment, not just user satisfaction. While her citation count is still growing, Apell’s work is already shaping discussions on how to design intelligent, adaptive PSS that balance individual needs with systemic efficiency. Her research is particularly notable for bridging service design theory with real-world healthcare logistics, offering actionable frameworks for practitioners and policymakers. For students and researchers, Apell’s work is a compelling case study in how service systems must evolve to support both human and organizational value creation.
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Top Papers
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