Liang Xiaoxin
Papers
2
Total Citations
7
H-Index
2
About
Liang Xiaoxin is a rising scholar at the forefront of hospitality technology research, whose work critically examines the human side of automation. Her primary research areas center on human-robot collaboration, employee behavioral intentions, and the psychological impact of automation on workforce stability within the hotel industry. Liang’s major contributions include a comprehensive meta-analysis exploring how hotel employees’ behavioral intentions toward robots are shaped by the Unified Theory of Acceptance and Use of Technology (UTAUT), a study that has already garnered 5 citations since its 2025 publication. In her equally notable work, Liang applies Conservation of Resources (COR) theory to investigate the delicate balance between robot usage and employee loyalty, revealing how automation influences job insecurity, perceived organizational support, and turnover intention. Her findings underscore the critical moderating role of training and development opportunities in preserving workforce stability. Though early in her career, Liang’s research is already shaping conversations on sustainable automation in hospitality, offering actionable insights for managers seeking to integrate technology without eroding employee well-being. Her work promises to define the future of human-robot collaboration in service industries.
Research Focus
Key Achievements
Top Papers
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