Lena Waizenegger
Papers
3
Total Citations
32
H-Index
2
About
Lena Waizenegger is an emerging scholar whose research sits at the intersection of organizational behavior, digital transformation, and human-technology interaction, with a particular focus on Robotic Process Automation (RPA). Her work examines how employees make sense of and adapt to the introduction of software robots in the workplace — a topic of growing urgency as organizations increasingly turn to lightweight automation technologies to streamline operations. Her most-cited contribution, "When Harry, the human, met Sally, the software robot" (2023, 19 citations), offers a novel lens on how metaphors shape the way workers understand and communicate about RPA, drawing on sensemaking and sensegiving theory to illuminate the contested meanings surrounding this emergent technology. Her 2022 paper (11 citations) advances configuration theory to explain the varied ways employees perceive and react when robots join their teams, acknowledging the significant task and process disruptions that often go underexplored. Her more recent 2025 process study deepens this agenda by theorizing RPA as socio-technical change. Collectively, Waizenegger's scholarship makes a meaningful contribution to understanding the human dimensions of automation, offering valuable insights for both researchers and practitioners navigating the realities of workplace digitalization.
Research Focus
Key Achievements
Top Papers
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