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About

Kelly Merrill is a leading voice in the emerging field of human-machine communication, exploring how artificial intelligence and robots reshape our most personal experiences. Her research centers on the social and relational dimensions of AI, investigating how these technologies can serve as companions, educators, and health advisors. Merrill’s most influential work, “AI companions for lonely individuals and the role of social presence” (109 citations), establishes her as a key thinker on using AI to address social isolation, highlighting the critical role of perceived social presence. She has further advanced this line of inquiry by examining AI instructors in online education (51 citations), demonstrating how communication styles influence learning outcomes. In healthcare, Merrill’s studies on robotic health advisors (13 and 4 citations) explore user trust and adoption intentions, comparing designs for physical versus relational health issues. Her work consistently bridges communication theory with practical technology design, offering crucial insights for developers and policymakers. By focusing on the human side of AI—trust, loneliness, and connection—Merrill is shaping how we understand and build machines that genuinely support our well-being.