Karippur Nanda Kumar
Papers
1
Total Citations
55
H-Index
1
About
Dr. Karippur Nanda Kumar is a leading researcher at the intersection of intelligent automation, customer experience, and the financial services industry. His work critically examines how disruptive technologies, particularly Robotic Process Automation (RPA), reshape traditional business models. His most cited study, "Robotic Process Automation - A Study of the Impact on Customer Experience in Retail Banking Industry" (2018), with 55 citations, provides a foundational analysis of how banks leverage RPA to compete with Fintech startups, enhance operational efficiency, and improve customer satisfaction. This research has become a key reference for scholars and practitioners exploring the strategic implementation of automation in banking. Dr. Kumar’s contributions highlight the imperative for legacy institutions to adopt intelligent automation to maintain competitive advantage and profitability. His work is essential reading for students and researchers studying digital transformation, service operations, and the human-centric impacts of automation in regulated industries.
Research Focus
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