Jiwon Jung
Papers
1
Total Citations
15
H-Index
1
About
Jiwon Jung is a leading scholar in public administration and technology policy, whose work critically examines the intersection of artificial intelligence, bureaucratic systems, and citizen-state interactions. Her research focuses on how automated decision-making tools reshape administrative burdens, equity, and governance. Jung’s most-cited paper, “Robotic Bureaucracy and Administrative Burden: What Are the Effects of Universities’ Computer Automated Research Grants Management Systems?” (2020, 15 citations), provides a foundational analysis of how algorithmic management can inadvertently increase compliance costs and inequities for researchers. This work has been pivotal in sparking broader conversations about the unintended consequences of digital government reforms. Beyond this study, Jung has contributed to understanding how technology alters frontline service delivery and accountability. Her scholarship bridges public management, computational social science, and policy design, earning her recognition as a rising voice in debates on responsible automation. With a growing citation impact, Jung’s work is essential reading for students and researchers interested in the human and organizational effects of AI-driven governance.
Research Focus
Key Achievements
Top Papers
- 1