Jinsong Chen
Papers
1
Total Citations
8
H-Index
1
About
Dr. Jinsong Chen is a leading voice at the intersection of service robotics and consumer psychology. His research primarily explores how human-robot communication dynamics shape user engagement, satisfaction, and long-term behavioral intentions within service environments. His most cited work, "The Impact of Service Robot Communication Style on Consumers’ Continued Willingness to Use" (2025), has already garnered 8 citations, establishing a foundational framework for understanding how communication styles—such as formality, warmth, or directness—influence consumer attitudes. By applying the Stimulus-Organism-Response (SOR) theory, Dr. Chen provides a robust theoretical lens for analyzing the psychological mechanisms driving continued technology adoption. This contribution is particularly significant as service robots become ubiquitous in hospitality, retail, and healthcare, offering practical insights for designing more effective and persuasive human-machine interactions. Dr. Chen’s work bridges a critical gap in the literature, moving beyond initial acceptance to examine sustained use, and positions him as a key scholar shaping the future of human-centered robotics and consumer behavior research.
Research Focus
Key Achievements
Top Papers
- 1