Jingyan Gao

North China University of Water Resources and Electric Power

Papers

Total Citations

H-Index

About

Jingyan Gao is a researcher whose work sits at the intersection of artificial intelligence, consumer behavior, and service experience. Specializing in how AI technologies shape human interactions in service contexts, Gao has made meaningful contributions to our understanding of the psychological and experiential dimensions of AI-driven customer engagement. Their most cited work, "The impact of artificial intelligence technology stimuli on smart customer experience" (2022, 87 citations), broke new ground by systematically defining and measuring AI technology stimuli, establishing a robust empirical framework that illuminates how these stimuli influence smart customer experiences — a contribution that has proven highly influential among scholars and practitioners alike. Building on this foundation, Gao's more recent research explores the emotional dimensions of AI service robots, specifically examining how empathy capabilities in AI systems affect consumer well-being through a chain mediation model. This work reflects a growing commitment to understanding the relational quality of human-AI interactions. Across their portfolio, Gao demonstrates a consistent focus on bridging technological innovation with human-centered outcomes, making their research particularly valuable for scholars studying AI adoption, service design, and the evolving landscape of consumer psychology in an increasingly automated world.