Jiaqi Chen

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About

Jiaqi Chen is a design researcher whose work lies at the intersection of user experience engineering and product innovation, with a particular focus on intelligent service robots. In their most-cited paper, "A Design Study on Commercial Cleaning Robots Based on Kano–QFD" (2024, 5 citations), Chen addresses a critical post-pandemic challenge: the growing demand for safe, efficient public-space sanitation. By integrating the Kano model with Quality Function Deployment (QFD), Chen developed a systematic framework that translates user needs into concrete design specifications for commercial cleaning robots. This work not only bridges the gap between user satisfaction and technical performance but also provides a replicable methodology for human-centered robot design. Chen’s research is notable for its timely relevance—responding directly to heightened global public health awareness—and its practical impact on the robotics industry. While early in their career, Chen’s contributions demonstrate a clear commitment to improving public safety through thoughtful, user-driven design. Their work offers valuable insights for students and researchers exploring the intersection of service robotics, user experience, and product development.