Jian Ye

Papers

Total Citations

H-Index

About

Dr. Jian Ye is a leading scholar at the intersection of artificial intelligence, service management, and employee behavior. Her research critically examines the psychological and behavioral consequences of AI adoption in the service industry, particularly how the introduction of service robots can trigger negative employee outcomes such as service sabotage. Her highly influential 2022 paper, “Linking artificial intelligence to service sabotage,” has garnered 74 citations, establishing a foundational framework for understanding the dark side of human–robot interaction in the workplace. Beyond this seminal work, Dr. Ye’s contributions extend to exploring the ethical and operational tensions arising from technological disruption in service contexts. Her research is widely cited by scholars in hospitality, organizational behavior, and human–computer interaction, reflecting its profound impact on both theory and practice. Recognized for her ability to bridge critical social science perspectives with emerging technology challenges, Dr. Ye continues to shape conversations around sustainable and humane AI integration. Her work serves as an essential resource for students and researchers seeking to understand the complex dynamics between frontline employees and intelligent machines.