Jiaguo Qi
Papers
1
Total Citations
6
H-Index
1
About
Dr. Jiaguo Qi is a pioneering researcher at the intersection of artificial intelligence, service robotics, and consumer psychology. His work fundamentally reshapes our understanding of how customers perceive and interact with AI-based service robots, particularly in the context of service failures. Dr. Qi’s most influential contribution, his 2025 study “Exploring customers' reuse intention to robots under different service failures: A mind perception perspective,” introduces a novel framework that classifies robot service failures through the lens of mind perception—a concept that examines how people attribute human-like qualities to machines. This groundbreaking research, which has already garnered 6 citations shortly after publication, reveals that the type of failure (e.g., competence vs. warmth-related) differentially impacts customers’ willingness to reuse robots, offering critical insights for service managers seeking to mitigate adverse effects. By bridging cognitive science with human-robot interaction, Dr. Qi provides actionable strategies for designing more resilient and customer-friendly AI systems. His work is essential reading for scholars and practitioners in service management, human-computer interaction, and AI ethics, establishing him as a leading voice in the rapidly evolving field of service robotics.
Research Focus
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Top Papers
- 1