Max Robotics — Global Service Robot Directory + US Certification

About

Jens Dibbern is a leading scholar in information systems, with a focused research agenda on the implementation and scaling of software robots in organizational contexts. His work critically examines the principles of building and deploying robotic process automation (RPA) and chatbots, moving beyond mere usage to address the foundational challenges of development and integration. Dibbern’s most-cited paper, "Towards a Framework of Implementing Software Robots" (2020, 43 citations), provides a seminal theoretical framework grounded in empirical case studies, highlighting the distinct attributes and design practices necessary for successful robot projects. He further explores how system attributes influence development outcomes in "Mastering Software Robot Development Projects" (2019, 4 citations) and tackles the complexities of scaling in "Towards an Understanding of Scaling the Software Robot Implementation" (2020, 3 citations). His contributions are particularly impactful in the era of digital transformation, as evidenced by his editorial introduction "Riding the Waves of Outsourcing Change" (2020, 11 citations). Dibbern’s research offers critical guidance for practitioners and academics navigating the shift toward automated, robot-driven processes, establishing him as a key voice in the evolving landscape of information systems and organizational automation.