Islam Elgammal
Papers
2
Total Citations
71
H-Index
2
About
Islam Elgammal is a leading scholar in the evolving field of service robotics and consumer behavior, with a particular focus on the hospitality and retail sectors. His research explores the psychological and behavioral drivers behind human-robot interaction, examining how cognitive, affective, and normative factors shape consumer acceptance of service robots. Elgammal’s most-cited work, “Pursuing the drivers of consumer behaviour toward service robots in the hotel industry” (2024, 49 citations), provides a foundational framework for understanding guest engagement with robotic staff. He further extends this inquiry to Generation Z shoppers in his study “Understanding Gen Z shoppers' interaction with customer-service robots: a cognitive-affective-normative perspective” (2024, 22 citations), which offers critical insights into the attitudes of a key demographic toward automated retail assistance. By integrating theoretical models with empirical analysis, Elgammal has significantly advanced practical knowledge for deploying service robots effectively. His contributions are essential for businesses navigating the automation of customer service, and his work continues to shape the discourse on technology adoption in consumer-facing industries.
Research Focus
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Top Papers
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