Hongchun Chen

Papers

Total Citations

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About

Dr. Hongchun Chen is a leading researcher at the intersection of human-computer interaction, gerontechnology, and information literacy, with a focus on designing inclusive digital experiences for older adults. Her most cited work, "Using Different Error Handling Strategies to Facilitate Older Users’ Interaction With Chatbots in Learning Information and Communication Technologies" (2021, 20 citations), pioneers the integration of Voice User Interfaces (VUIs) and adaptive error-handling mechanisms in chatbot systems to reduce barriers for seniors learning ICTs. This research directly addresses the critical challenge of digital inequality, demonstrating how libraries and informal learning environments can leverage conversational agents to foster digital literacy among aging populations. Dr. Chen’s contributions extend beyond accessibility—her work provides actionable frameworks for designing empathetic, user-centered technologies that accommodate cognitive and physical declines. By bridging human-computer interaction with gerontology, she has shaped best practices for inclusive interface design, influencing both academic discourse and practical implementations in public libraries and community education programs. Her research is increasingly vital as societies grapple with rapid technological change and aging demographics, positioning her as a key voice in ensuring that no user is left behind in the digital age.