Hoai-Phan Truong

Vietnam National University Ho Chi Minh City

Papers

Total Citations

H-Index

About

Hoai-Phan Truong is a researcher focused on the intersection of enterprise resource planning (ERP) systems and robotic process automation (RPA). Their key research area centers on optimizing business workflows by integrating automation technologies into legacy and modern ERP platforms, particularly SAP systems. Truong’s major contribution is the development of a practical RPA framework designed to streamline the fulfillment process within SAP ERP environments, specifically targeting the creation of sales orders on web-based interfaces like SAP Fiori. This work demonstrates how RPA can significantly reduce manual labor and time costs for businesses, directly improving employee productivity. While their most-cited paper, "Design an RPA model for the fulfillment process in an SAP ERP system" (2023), has garnered 4 citations, its value lies in its applied, industry-relevant approach—offering a replicable model for organizations seeking to automate routine, high-volume tasks. Truong’s research is particularly notable for bridging the gap between emerging automation technologies and established enterprise systems, providing actionable solutions for digital transformation. Their work serves as a valuable resource for both practitioners and academics exploring the practical implementation of RPA in complex business environments.