Henry Lizano-Mora

Papers

Total Citations

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About

Henry Lizano-Mora is a leading voice in the digital transformation of higher education, with a focused expertise at the intersection of Business Process Management (BPM) and Robotic Process Automation (RPA). His most cited work, "Digital Transformation in Higher Education Institutions with Business Process Management: Robotic Process Automation mediation model" (2020, 27 citations), provides a groundbreaking theoretical framework for how universities can navigate digitalization pressures. Rather than treating technology as a simple fix, Lizano-Mora’s model positions RPA as a critical mediator that bridges BPM strategies with institutional change, offering a practical roadmap for automating administrative workflows while preserving educational quality. This contribution is particularly vital as universities worldwide grapple with efficiency demands. His research is distinguished by its actionable, systems-level thinking—moving beyond abstract theory to propose concrete implementation pathways. By addressing the “how” of digital transformation, Lizano-Mora has become a key reference for scholars and administrators seeking to modernize higher education without losing sight of its core mission. His work continues to shape conversations on process optimization, operational resilience, and the human-centered adoption of automation in academic settings.