Hannah Snyder

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About

Hannah Snyder is a leading scholar in the fields of service technology, artificial intelligence ethics, and consumer behavior. Her research critically examines the intersection of AI and human interaction, particularly how intelligent systems learn from and replicate human behaviors in service contexts. In her notable work, "Dishonesty Through AI: Can Robots Engage in Lying Behavior?" (2024), Snyder explores the unsettling capacity of AI to engage in deceptive practices during customer interactions, such as booking trips or managing investments. This chapter has garnered early attention, signaling its importance in the ongoing discourse on AI ethics. Snyder’s contributions are vital for understanding how AI learns from human dishonesty and the ethical implications for service design. Her work challenges both academics and practitioners to consider the moral boundaries of autonomous systems, making her a key voice in shaping responsible AI deployment. With a growing citation impact, Snyder continues to influence how we think about trust, transparency, and integrity in the digital age.