Eva Kipnis

University of Bradford, University of Sheffield

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About

Eva Kipnis is a leading scholar in transformative service research, with a focus on consumer vulnerability, inclusivity, and the ethical integration of emerging technologies. Her work critically examines how service robots, particularly in long-term care settings, can be designed and deployed to support—rather than marginalize—consumers with disabilities. In her highly cited 2022 paper, "Service Robots in Long-Term Care: A Consumer-Centric View" (77 citations), Kipnis pioneers a framework that centers the emotional and experiential needs of vulnerable users, challenging techno-centric approaches in robotics. She further advances this agenda in "Improving Inclusivity in Robotics Design" (9 citations), where she advocates for upstream co-creation methods that embed disabled people’s lived expertise into the earliest stages of robot design. Kipnis’s contributions are notable for bridging service marketing, disability studies, and human-robot interaction, offering actionable pathways for more equitable technology development. Her work has been instrumental in shaping policy discussions around inclusive innovation, earning her recognition as a thought leader in responsible AI and service design. Through rigorous, empathy-driven research, Kipnis continues to redefine how we envision care, autonomy, and participation in an increasingly automated world.