Esha Jain

Papers

Total Citations

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About

Esha Jain is a prominent researcher at the intersection of artificial intelligence, robotics, and the hospitality industry. Her work focuses on how emerging technologies are reshaping service delivery, customer experience, and operational efficiency in hospitality settings. Her most-cited paper, “Robotics and Artificial Intelligence in Hospitality Sector: A Descriptive Bibliometric Analysis and Future Research Directions” (2022), has garnered 7 citations and provides a foundational mapping of this rapidly evolving field. In this study, Jain systematically reviews the integration of AI-driven tools—such as chatbots, automated distribution systems, conveyor restaurants, and mechanical concierges—tracing their development from mid-twentieth-century conceptual origins to contemporary applications. By identifying key research clusters and proposing future directions, she offers a critical roadmap for scholars and practitioners navigating the digital transformation of hospitality. Jain’s work is notable for its descriptive bibliometric approach, which synthesizes fragmented literature into a coherent framework. Her contributions are particularly valuable for students and researchers exploring how AI and robotics can enhance service innovation while addressing challenges like workforce displacement and ethical implementation. Through her research, Jain positions herself as a key voice in understanding technology’s role in modern hospitality.