Darina Cvetanova
Papers
1
Total Citations
30
H-Index
1
About
Darina Cvetanova is a pioneering researcher at the intersection of human-computer interaction and affective computing, with a primary focus on how technological systems perceive and express empathy toward their users. Her most significant contribution is the development and validation of the Perceived Empathy of Technology Scale (PETS), a groundbreaking instrument published in 2024 that has already garnered 30 citations. This scale addresses a critical gap in the field: while empathy measurement tools exist for humans, no reliable, validated method previously existed to assess how users perceive empathy from conversational agents, social robots, and other intelligent systems. Cvetanova’s work is essential for designing more emotionally intelligent and user-centered technologies, particularly as affective computing capabilities rapidly advance. Her research directly informs the ethical and practical deployment of empathetic AI in healthcare, education, and customer service. By providing a standardized metric for perceived empathy, Cvetanova enables researchers and developers to systematically evaluate and improve how machines understand and respond to human emotions, making her a key figure in shaping the future of human-AI relationships.
Research Focus
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Top Papers
- 1