Cho Tin Tun Kirkpatrick
Papers
1
Total Citations
2
H-Index
1
About
Dr. Cho Tin Tun Kirkpatrick is a pioneering researcher at the intersection of service robotics, hospitality management, and human-robot interaction. Her work explores how automation transforms service delivery, with a particular focus on stakeholder perceptions in real-world operational settings. In her highly cited 2024 research note, "Robots and service delivery in hotels: preliminary insights from co-workers and supervisors," Dr. Kirkpatrick conducted semi-structured interviews with hotel managers and employees in Chinese hotels, revealing that both groups are broadly supportive of delivery robots—though they also identify critical limitations. This study provides foundational insights into the social dynamics of robotic integration, highlighting how frontline workers and supervisors navigate the balance between efficiency gains and operational challenges. By centering the voices of those who work alongside robots, her research bridges the gap between technological adoption and human-centered service design. Dr. Kirkpatrick’s work is essential reading for scholars and practitioners interested in the future of automated hospitality, offering evidence-based perspectives on how robots reshape workplace culture and guest experiences.
Research Focus
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Top Papers
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