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About

Carlos Roberto de Sousa Costa is an emerging researcher whose work sits at the intersection of automation technology, healthcare administration, and organizational efficiency. Specializing in Robotic Process Automation (RPA), Costa has established himself as a thoughtful voice in understanding how intelligent automation can be responsibly implemented across complex institutional environments. His most impactful contribution, a 2024 literature review on the sustainable implementation of RPA in medical and healthcare administrative services, has already garnered 11 citations, reflecting the timeliness and relevance of addressing the sector's significant administrative burden. Costa's research extends beyond healthcare, exploring RPA's role in improving energy efficiency and examining the structural frameworks necessary for successful project implementation and governance. Notably, his development of an audit framework for controlling RPA projects demonstrates a commitment to accountability and lifecycle management in technology deployment — a frequently overlooked dimension of automation research. Across his growing body of work, Costa consistently bridges technical innovation with practical organizational concerns, making his research particularly valuable for administrators, policymakers, and practitioners seeking evidence-based guidance on automation adoption. With a total citation footprint accumulating steadily since 2023, he represents a promising scholarly voice in the evolving landscape of digital transformation.