Bo Edvardsson

Karlstad University, University of Inland Norway

Papers

2

Total Citations

91

H-Index

2

About

No biography available yet.

Research Focus

Service (business)2 · 91 citations
Business2 · 91 citations
Computer science2 · 91 citations
Marketing2 · 91 citations
Perspective (graphical)1 · 85 citations
Customer advocacy1 · 85 citations
Process (computing)1 · 85 citations
Critical Incident Technique1 · 85 citations
Artificial intelligence1 · 85 citations
Engineering1 · 85 citations
Customer service1 · 85 citations
Operations management1 · 85 citations

Key Achievements

2
H-Index
2
Papers
91
Total Citations
46
Avg Citations/Paper
🏆 Most Cited Paper
Service Quality in Customer Relationships:
85 citations · 1988
📈 Most Prolific Year: 1988 (1 Papers)
🤝 Key Collaborators: 1
🏛 Institutions: Karlstad University, University of Inland Norway

Top Papers

  1. 1
    Service Quality in Customer Relationships:
    85 citations · 1988
  2. 2
    Critical examination of academic marketing and service research’s philosophical foundation
    6 citations · 2023

Key Collaborators

BTBård Tronvoll1 shared papers
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