Andi Yang
Papers
1
Total Citations
31
H-Index
1
About
Andi Yang is a rising scholar at the forefront of service robotics and human-technology interaction, with a primary focus on how robotic systems influence customer behavior in hospitality and service settings. Their most cited work, "Understanding the consequences of robotic interaction quality and outcome quality" (2024, 31 citations), introduces a novel three-phased affordance theory-based framework to examine how the quality of robotic interactions and outcomes drives customer psychological engagement and value co-creation. This research fills a critical gap by moving beyond simple satisfaction metrics to explore the deeper cognitive and behavioral mechanisms through which experienced customers derive value from robotic services. Yang’s contributions are particularly notable for bridging affordance theory with service robotics, offering actionable insights for designing more engaging and effective robotic interfaces. As an emerging voice in this interdisciplinary field, their work is already shaping how researchers and practitioners understand the nuanced dynamics of human-robot collaboration in real-world contexts.
Research Focus
Key Achievements
Top Papers
- 1