Altus Viljoen

Papers

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About

Altus Viljoen is a leading researcher in the field of Robotic Process Automation (RPA), with a particular focus on how non-technical subject matter experts can successfully develop and maintain automation solutions. His most-cited work, "Supporting Subject Matter Experts as Developers: Towards a Framework for Decentralized Robotic Process Automation Development" (2023, 5 citations), addresses a critical challenge in enterprise automation: enabling business users without formal IT training to implement RPA effectively. Viljoen's research explores the intersection of low-code platforms, decentralized development, and organizational change management, proposing frameworks that empower SMEs to become citizen developers while maintaining governance and quality standards. His contributions are particularly valuable as companies increasingly seek to scale automation beyond traditional IT departments. By identifying the support structures, training requirements, and best practices needed for successful decentralized RPA adoption, Viljoen's work helps bridge the gap between business needs and technical implementation. His research has implications for digital transformation strategies, workforce development, and the evolving role of IT in organizations embracing automation at scale.