Alan R. Dennis
Papers
4
Total Citations
56
H-Index
3
About
Alan R. Dennis is a prominent information systems researcher whose work spans human-computer interaction, artificial intelligence, and the design and deployment of intelligent systems in organizational contexts. He has made significant contributions to understanding how people perceive, trust, and interact with AI-driven agents, including digital humans and humanoid robots. His 2024 study on digital human agents — already accumulating 40 citations — offers foundational insight into the psychological dimensions of trustworthiness, affinity, and user preference when interacting with highly realistic AI-controlled interfaces, directly informing how companies design next-generation customer service systems. Dennis has also examined the unintended consequences of deploying humanoid service robots in public and non-profit organizations, broadening the conversation beyond commercial settings to consider societal implications. His research on user resistance to AI robots in public libraries, grounded in appraisal theory, demonstrates a nuanced understanding of adoption barriers in community-facing institutions. More recently, his work has explored autonomous mobile healthcare robots, probing the trade-offs between operational efficiency and usability. Collectively, Dennis's research equips practitioners and policymakers with empirically grounded frameworks for navigating the complex human dimensions of AI and robotics integration across diverse organizational environments.
Research Focus
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Top Papers
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